Personal Information: Name, email address, shipping address, billing address, phone number, and secure payment information.
Usage Data: Information about how you interact with tryneuralgear.com, including IP address, browser type, pages visited, and time spent on site.
Cookies & Tracking: We use cookies and similar technologies (like pixels) to enhance your experience, remember your preferences, and analyze our performance.
HOW WE USE YOUR INFORMATION
Order Fulfillment: To process and ship your NeuralGear products.
Support: To provide effective customer service regarding your pain relief journey.
Marketing: To send you updates and specialized offers (only with your explicit consent).
Security: To prevent fraud and ensure a safe shopping environment.
THIRD-PARTY SERVICES
E-commerce Platform: Our store is powered by Shopify.
Email Marketing: We use Klaviyo to send personalized wellness tips and offers. You can unsubscribe with one click at any time.
Analytics & Ads: We use Google Analytics and the Meta Pixel to understand our audience and provide relevant advertising.
Payments: All transactions are processed through secure, PCI-compliant third-party providers.
DATA RETENTION & SECURITY
Retention: We keep your data only as long as necessary to provide our services or comply with legal obligations.
Security: We implement rigorous technical and organizational measures to protect your data against unauthorized access or disclosure.
YOUR RIGHTS
Depending on your location (US, UK, EEA), you have the right to:
Access, Correct, or Delete your personal data.
Object to certain types of processing.
Data Portability (requesting a copy of your data).
CHILDREN'S PRIVACY
Our services are directed to adults seeking pain relief solutions. We do not knowingly collect information from children under the age of 16.
CONTACT US
For any privacy-related questions or to exercise your rights, please contact our Data Protection team at: hello@tryneuralgear.com
